Our Advanced Property Management -
exceptionally smart

In the area of property management, we manage office, retail, logistics and residential space from our offices in Berlin, Cologne, Munich and Soest.

We are characterized by a strong focus on technical property management and construction project management.. In the area of investment, we accompany investors and sellers in all phases of the transaction process. For this we can draw on our international network. We also take care of the certification of your real estate portfolio (GRESB).

Above all, we see ourselves as your proactive partner, specifically geared to your needs and passionate about your real estate.

Due to our many years of experience, we are very familiar with the potential challenges in property management. Therefore, we know that only high-quality and proactive property management sustainably increases the value of your real estate. We will work with you to develop a exceptionally smart solution for commercial and technical property management that is specifically tailored to your needs and requirements. We call our approach to qualitative and customer-oriented approach Advanced Property Management.

What distinguishes our approach? 

Partner model and customer teams

Serving different investors and asset managers is a major challenge in property management. Thus, your specific working methods and requirements must be taken into account individually in the sense of customer-oriented property management. For us, it is a matter of course that we serve you with a high, uniform quality standard tailored to your needs.

A decentralized structure makes such a customer-oriented quality promise more difficult in the management of your nationwide distributed properties.

That is why we centralize as many functions as possible and still (or precisely because of this) assure you of the highest quality in the management of your real estate on site.

The central customer teams formed in this way do not have to adapt to many different clients, but know your requirements and processes very well. You always get an exclusive partner from us in the management of your properties, even if they are distributed nationwide. Our property managers treat your properties as their own. They are your extended arm in the management of your portfolio.

In this respect, our credo is that the closest possible proximity to people on the client side and the resulting individual requirements are more important to us than regional proximity to the properties. Nevertheless, regular property inspections are indispensable. These can just as well be carried out from more distant locations.

INTELLIGENT ORGANISATIONAL STRUCTURE PROPERTY MANAGEMENT

The formation of client teams in property management creates clear competence regulations without matrix structures. There is no need of implementing overarching key accounts, which usually have less connection to operational property management.

Our client teams always consist of property accounting, commercial property management and technical property management. The accountants and commercial property managers are centrally located in Soest. We consider the possibility of a quick exchange between accounting and commercial property management as an essential success factor. This applies in particular to account clarification, clarification of open items, service charge statements and reporting.

Depending on the asset class of your properties, especially in the case of retail or logistics properties, our approach is to also locate the technical property management as centrally as possible in Soest together with the commercial property management and the property accounting. In the case of office or administration-intensive properties, our technical property managers are also based in Cologne, Berlin and Munich.

In addition, our property management offers active letting management. Our letting managers take over letting management, both for new lettings and for lease extensions. We either take care of the marketing ourselves or manage the new lettings with the help of our nationwide network of brokers – just as you wish and as is best for your property.

Our investment service will be happy to support you in the purchase and sale of your property in all phases of the transaction process. Together with you, we develop the appropriate strategy – holistically or selectively across the entire value chain at portfolio and individual level.

Our goal is always to conduct a discreet, audit-proof and professional transaction that leads to the best possible result for you.

High Specialization of technical property management

We are convinced that technical property management cannot effectively manage facility management, responsibility for expert inspections and, in addition, project management of complex tenant improvements and refurbishment measures at the same time. Rather, each of these three areas of responsibility in technical property management requires specific competencies and skills. In this respect, we form specialized sub-departments for each of the above-mentioned fields of activity and offer a high degree of specialization in technical property management. We distinguish between the Technical Property Management department, the Inspections and Maintenance department and the Construction Project Management department.

In the case of complex tenant improvements or refurbishment measures, our Construction Project Management team manages all magor Capex an TI Measures. This team is highly specialized and detached from the technical property management. We assess and evaluate existing building structures. From the resulting findings, we develop possible concepts and implement them in close cooperation with planners, local authorities, tenants and you. As property managers, we are also authorized to submit building permits and can therefore also submit building applications ourselves without any problems.

Advanced Real Estate Management

Effective control of operator responsibility

High-quality property management also ensures a high level of tenant satisfaction, especially if it ensures high-quality facility management on site and thus guarantees the operational running of your properties in the best possible way.

A proper and punctual service charge settlement, for example, is a basic prerequisite in property management. In our opinion, however, tenant satisfaction is much more determined by the maintenance of the outdoor facilities or the speed of response to disruptions in ongoing operations. In this respect, the facility manager is in daily contact with the tenant. The core task of property management must be to control and optimise this daily contact.

How do we ensure effective facility management (FM) control?

  • Central recording and monitoring of inspection and maintenance obligations
  • Regular quality controls and property inspections
  • Fast decision-making processes
  • Regular FM jour fix (partly also with tenants)
  • Concentration on medium-sized FM service providers with high value-added depth
    Separation of technical facility management and infrastructural facility management
  • Facility management
    Standardized tenders using Orca AVA

Intelligent and integrated software systems

For all the services we deliver, we always use the most advanced technologies for commercial and technical property management. Our ERP system can also flexibly and individually map complex reporting requirements using a dedicated BI tool. Digital workflows are considered standard for us, as well as the complete digitalisation of all documents in our document management system. These documents are available at any time via an OCR full text search.

All essential work processes were modelled using our workflow tool and stored with corresponding escalation workflows. This guarantees short processing times and transparent documentation of the processes. Elementary processes such as the dunning process or the indexation of tenancy agreements are fully digitalised. Similarly, automated budget/actual comparisons can be called up at any time in order to make deviations from the agreed budget visible. Such a target/actual comparison can also be clearly displayed with regard to the technical inspection and maintenance obligations, so that the operator responsibility can be effectively controlled.

We can also integrate you directly into various workflows, for example the invoice release workflow when certain value limits are exceeded.

At the same time, we are not afraid to give you access to our document management system. This enables you to view invoices or important documents transparently at any time, whenever you want.

Our software infrastructure enables flexible integration into your systems. We offer interfaces to DATEV, Yardi, SAP and Immopac, among others.

Tenders in facility management or construction project management can be carried out fully digitally and transparently via the ORCA-AVA software.

Exceptional Commitment and staff contuinity

Despite all the digitalization, the individual employee is still crucial for successful real estate management. This is where staff consistency and the commitment of our employees play a major role. We are very proud that many of our employees have been with us and working for you for many years.

Furthermore, we continue to educate ourselves, professionally but also in terms of general competencies and skills.

Transparent quarterly target communication as well as semi-annual 360° employee surveys form a further framework for our commitment to the management of your real estate.

Karriere